Competitive Advantage and Long-term Success...
Featuring Joan Fox
Joan Fox is nationally recognized as a Customer Service and Service Leadership Expert. Since her company’s inception in 1988, Joan has become a trusted resource for companies and associations to help increase their capacity to compete and win. Delivering consistently compelling keynote speeches, training and consultant advice, Joan challenges people and businesses to think in innovative ways. In testament to Joan’s expertise, much of her business is returning clients and referrals. Joan’s speaking style is playful, yet content driven. She believes that learning is facilitated by involvement, interaction and having fun. A hallmark of Joan’s work is the customized content that ensures a meaningful end product.
Joan is a member of both the National Speakers Association and NSA Ohio. Her articles have been published in “About Bizz” Magazine and “The Small Business Journal” as well as numerous trade publications. Joan has been interviewed on television and radio and is listed in the Who’s Who of Professional Speakers. Before founding Eagle Inspiration, Inc., Joan was a clinical microbiologist by profession. Deciding that people were a more interesting study than bacteria and other lower life forms, she re-careered and discovered her niche. Joan is based in Cincinnati, Ohio where she resides with her four children and husband.
Target Audience: Practice Owners, Associates, Hospital Managers and Veterinary Technicians
Course Description:
The votes have been tallied and the results are in. Specifically there are exceptions, but in general service still stinks! Influencing productivity, competitiveness, profitability and ultimately survival, service matters.
Customer service must be integrated into the DNA of your practice. It means so much more than a friendly smile and courteous greeting. In this high energy, interactive program you will discover the strategies you need to outwit, outlast and profoundly out-serve your competition.
In this session, you will learn:
If can't attend the seminar but would like a copy of Joan Fox's book "The Chronicles of Sir Vival - Customer Service Under Siege", you can do so through the online registration process. The book is $28 and anyone can order. Click the link to online registration below and ORDER YOURS TODAY!
Should you have questions or need additiona information concerning any of the seminars listed above, please contact Ellen Forsythe, CMP, Director of Education/Meetings at eforsythe@tvma.org or call 512/452-4224.
With over a decade of experience in the financial planning industry, Terry is the founder and principal of Terry Hall & Associates. Terry received his BS and DVM degrees from Michigan State University and his CERTIFIED FINANCIAL PLANNER™ certification in 2000. As a CERTIFIED FINANCIAL PLANNER™ Practitioner and Investment Advisor Representative, Terry utilizes his knowledge and experience in investment, retirement, estate, insurance, tax and business planning and management matters to help clients develop action plans and achieve successful financial results.
Target Audience: Practice Owners, Associates, Hospital Managers and Veterinary Technicians
The TVMA Center for Veterinary Economics is proud to bring you two days of continuing education on a subject that is important to all types of businesses large or small, "FINANCE". Terry Hall is a DVM and a Certified Financial Planner who has brilliantly developed a 16-hour program packed with information on identifying, diagnosing and treating financial ailments for your business and at a personal level. This seminar is perfect for the clinic owner, hospital manager or an associate who is looking to own a practice in the near future.
Course Description - Saturday, June 7, 2008 (8:00am - 5:00pm)
Ten Reasons Veterinary Practices do not Achieve Their Financial Potential and the Steps You Can Take to Enhance Your Practice’s Financial Success
This all-day session will focus on the top ten reasons why veterinary practices fall short of their potential. Four key result areas will guide discussion of several topics including:
Client Wellness
o Managing appointment capacity to minimize white space
o Eliminating price sensitivity among DVM and non-DVM staff members
o Scheduling follow-up patient care
o Delivering exceptional client care
Patient Care
o Creating wellness and curative standards for patient care
o Practicing regular medical records reviews and audits
o Analyzing diagnostic intensity
o Ensuring continuous quality improvement of practice standards, including top 20 chief complaints
Team Wellness
o Developing a positive practice culture
o Creating value and ownership thinking in all team members
o Using and developing performance plans correctly
Financial Wellness
o Developing financial management training and systems
o Analyzing financial metrics to assess performance
o Tracking financial results effectively
o Increasing DVM personal production
o Increasing owner return on investment and profitability
Participants will learn various strategies for correcting common practice dysfunctions and achieving positive results through the use of case studies and participative discussion.
Course Description - Sunday, June 7, 2008 (8:00am - 5:00pm):
The Diagnosis and Treatment of Common Personal Financial Planning Ailments
Time: 8:00am – 12:00pm
This session will study the relationship between a veterinarian’s personal productivity and his or her ability to achieve lifetime financial goals (retirement, practice start-up, practice expansion, college education funding, vacation home, etc.). Participants will learn how to recognize gaps in their current financial plan (or lack of plan) and determine the steps necessary to achieve their financial goals. The seminar will focus on fundamental financial planning strategies such as: the importance of developing a written financial plan; the components of a Lifetime Financial Plan;the lessons learned by creating a Lifetime Financial Plan; the results achieved by developing a Lifetime Financial Plan; Identifying financial goals and objective; Implementing a structured cash flow management program (budget); Utilization of qualified and non-qualified retirement plans; Utilization of risk management techniques to protect earned income (insurance); Funding of nursing home care; Implementation of appropriate estate planning strategies. Participants will also learn the basics of Securities Investing and strategies they can use to keep their investments safe in a volatile market.
Veterinary Practice Valuation – Making (Dollars and) Sense of your Practice’s Value
Time: 1:00pm – 3:00pm
This session will focus on key aspects of Veterinary Practice Valuation such as the primary factors that affect practice value, the process by which value is determined and how to evaluate whether or not the value determined is a valid representation of your practice. Common practice valuation errors will be identified and discussed. Participants will learn the benefits and uses of a well constructed practice valuation report as well as gain an understanding of the various valuation methods (market, asset, and income) and the twelve risk factors that must be identified in a veterinary practice in order to develop a comprehensive valuation report. Attendees will leave the session understanding key strategies for immediately increasing practice value and how to best implement those strategies.<br>
The Diagnostic Intensity Challenge – Practicing Quality, Consistent, Cutting Edge Veterinary Medicine 100% of the Time
Time: 3:15pm – 5:00pm
This session will focus on the concept of “Diagnostic Intensity” in veterinary medicine. Discussion will focus on raising the level of knowledge, and skills utilized by veterinary team members in the practice setting. Concepts such as team based healthcare, standards of care and DVM productivity will be explored in the context of elevating the profession to a higher standard. This session also includes case studies aimed at making these concepts into tangible and realistic tools that you can begin implementing in your practice right away.
